Skip to main content
Skip table of contents

Update / Upgrade the installation

Follow these simple steps to keep the software up-to-date.

Database Backup

We always recommend to create a database backup before an application update. Updates can include database migrations. Although migrations are tested to the best of our knowledge, they always include the risk of a failing migration that results in an inconsistent database state.


  1. Download the installation zip file from the link provided by your Valsight support representative
  2. Stop the service
  3. Create a backup of the database and the application directory (See Backup & Recovery)


  1. Unzip the installation file of the new version in the same directory, overwriting existing files, except for the configuration 
     (/conf) directory.
  2. Windows Servers 
    : adapt the version number in  <your install dir>/windowsservice/windowsservice.xml.


  1. Start the application.
    1. (lightbulb) On the first start of a new version, the database is upgraded & migrated automatically - it may take a little longer than a regular start.
  2. Optional: Remove old rest-service-(old-version).war files from the <your install dir>/lib/ directory.


In case the application does not start after the upgrade double check the following:

  • Windows only: Have you updated the version number in the XML File
  • Does the log contain a message like: 
    ERROR o.s.boot.SpringApplication - Application startup failed
    liquibase.exception.LockException: Could not acquire change log lock. Currently locked by ...

    In this case, a failed startup has locked the database. Double check that no application (java) process is running anymore and then run the SQL command from  Resetting the Database CHANGELOGLOCK.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.